At Aspen Dental Group, we can’t guarantee we’ll take away your anxiety about visiting the dentist. But for nearly all of our patients, that’s what happens.
“The chair that I sat in during my dental procedure was comfortable. I thought the staff was amazing; they were so friendly and helpful and made sure I felt welcome there. I like to keep records of everything I spend, so I was planning on asking them for an invoice for my procedure , but they gave me one before I even had to ask. I was impressed with their professionalism. I can't think of anything I would have changed about the way the appointment went. This provider is a pleasure to work with! The time and money spent was worth it.”
- A. Beuoy
"I'm terrified of the dentist! I had a horrible experience as a child that got me for life. I had a terrible toothache that forced me to Aspen Dental Group. Let me just say that the dentist, Heath is AMAZING! He made me feel very relaxed and didn't make me feel uncomfortable at all. I did have some teeth extracted and through the whole procedure he kept asking if I was alright and how I was doing. He's the best.”
“They answered all my questions thoroughly and went above and beyond! I was completely satisfied.”
“They go out of their way to make everyone feel equally respected and cared for. I have been a patient for 12 or 13 years now and have been pleased with the care that myself and my family have received.”
Aspen Dental Group does require payment in full at the time of service. If you have insurance any estimated portion will be due the day of treatment. We accept Visa, Mastercard, Discover, American Express, Debit Cards, Cash and Checks. If you are in need of an extended finance option, we also work with Care Credit and offer 6 months same as cash financing.
Dental Benefits can help you get dental care, but most dental benefit plans do not cover all the procedures you may need. Your dental coverage is not based on what you need or what your dentist recommends. It is based on how much your employer pays into the plan.
Our goal is to keep your oral health maintained throughout your life and let you know what your dental health needs are. We are not an insurance company and we do not diagnose based on what your insurance covers, we diagnose on what your oral health needs are.
We will file your dental claims for you, but it is ultimately your responsibility to pay for what your insurance doesn’t cover and to know your dental benefit policy. We can only provide the information given to us by the insurance company. The information given can be very limited. If you have financial concerns about what you will owe out-of-pocket we ask that you request a pre-authorization to be sent out to your insurance or that you contact your insurance and inquire on the services needed.
Understanding UCR (usual, customary, and reasonable) charges can be very confusing. Each insurance company can set the amount they want for UCR charges and each one has their own formula. They don’t have to match current fees charged in your area by local dentists. The UCR can stay at the same dollar amount for any length of time and does not have to keep up with inflation or the costs of dental care. If your dental bill is higher than the UCR, it does not mean your dentist has charged too much.
What is an annual maximum? It is the top dollar amount your dental plan will pay, whether it is a calendar year or a fiscal year. Any services that your dental benefits cover will apply against this maximum. You are expected to pay co-pays and any cost above what you annual maximum is. Even though your dental benefits state you have “2 free cleanings a year” this dollar amount still counts against your annual maximum. Keep in mind that any dental appointments outside our office, such as referrals to specialists also count against your maximum. We do not keep track of what another office has used in your dental benefits.
Pre-existing conditions and missing tooth clauses may affect what services your dental benefits will cover. If you have a missing tooth before you were insured on the policy this clause does not allow for you to have benefits to replace the tooth. Always keep in mind though just because your dental benefits do not cover particular conditions, you may still need the treatment to keep your oral health.
Frequency limitations on your dental plan may limit the number of times it will pay for certain treatment. Some patients may need a treatment more frequently than what their plan pays for to maintain their oral health. For example, a plan will pay for teeth cleaning only twice a year even though your needs could be four times a year. Treatment decisions should be based on what is best for your health, not what is covered by your dental benefits.
What if your dental plan states that procedures that are only medically or dentally necessary will be covered? Just because your plan states this does not mean treatment your dentist provided was not necessary. Your treatment decisions should be based off of what your dentist and you feel is necessary to provide good oral health.
Your dental health is our top priority and should be yours as well. Know your dental benefits to help plan, but don’t make decisions about your oral health based on what your insurance will pay. Taking the best possible care of your teeth with your dentist will help in making sure your teeth will last a lifetime.